English/Customer Support Leader (Games and Entertainment Division)

[Job Summary] The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, from testing in the game development process for smartphones and home game consoles to post-release support, mainly to customers who are major game companies and overseas titles. The Customer Support Team provides user support after the release of major games. We will respond to various inquiries and bugs that occur while playing the game via email. In this position, you will be responsible for team management tasks, such as managing 3 to 10 members as the leader of the team that performs the above tasks. [Specific Job Content] You will mainly be tasked with the following tasks using English! ■Management of customer support team members (attendance management, shift management) ■Management of response quality (checking progress, following up with members, quality improvement) ■Negotiations with clients (reporting work progress, creating/explaining labor cost estimates, etc.) ■Understanding project sales/income/expenses ■Improvement of work (cause analysis/response command for service troubles, etc.) ■Preparation for starting new projects ■Discovering new leaders/OJT [Training system] After joining the company, you will learn operator duties during training and gradually train in routine work processes and practical knowledge. After that, you will receive OJT from senior leaders to deepen your understanding of the work. We have ensured a sufficient training period, so you can learn carefully from the basics. It's okay if you don't have specialized knowledge of games and apps. You can work in an environment where it is easy to ask questions regardless of qualifications or specialized knowledge.

Language Requirements

The above information is a public job ad. This job ad is neither an offer nor a contract.